Terms and Conditions

Welcome to Hesoyam. By accessing our website, purchasing products, or using our services, you agree to comply with the following Terms and Conditions. These terms establish a legal agreement between Hesoyam and all users, visitors, and customers of the website. We encourage customers to review these terms carefully before using our services or placing an order.

Website Usage

By using the Hesoyam website, you confirm that all information you provide is accurate, current, and complete. Any fraudulent activity, misuse of the website, unauthorised transactions, or violation of these terms may result in account suspension, order cancellation, or legal action where necessary.

All content available on the website, including logos, product designs, graphics, text, images, branding, and visual materials, remains the intellectual property of Hesoyam and may not be copied, reproduced, distributed, or used without written permission.

Orders and Payments

All orders placed through our website are subject to product availability, payment verification, and approval. Hesoyam reserves the right to refuse or cancel any order due to pricing errors, technical issues, stock limitations, suspicious activity, or incomplete customer information.

We accept secure online payments via trusted payment gateways, including Visa, American Express, Apple Pay, Bancontact, Diner's Club, Discover, Google Pay, Klarna, Maestro, and UnionPay. All transactions are processed using secure encryption technologies to protect customer information.

Pricing and Product Information

We make every effort to ensure product descriptions, prices, images, and availability are accurate; however, errors may occasionally occur. Hesoyam reserves the right to correct inaccuracies, update information, or modify prices without prior notice.

Product colours may slightly vary depending on screen settings, lighting conditions, and device displays.

Shipping and Delivery

Orders are processed and shipped in accordance with our Shipping Policy. Estimated delivery times are provided for customer convenience but are not guaranteed. Hesoyam is not responsible for delays caused by customs clearance, weather conditions, shipping carriers, public holidays, or circumstances beyond our control.

Customers are responsible for providing accurate shipping and billing information. Hesoyam is not liable for any lost or delayed shipments resulting from incorrect customer details.

Customs Duties and Taxes

International customers may be subject to customs duties, import taxes, tariffs, or additional fees depending on local regulations. These charges are not included in product prices or shipping fees and are the customer's sole responsibility.

Returns and Refunds

Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy. Products must meet return eligibility requirements before any exchange or refund request can be approved. Shipping charges and certain processing fees may be non-refundable.

Customised, damaged, worn, or final sale items may not qualify for returns or refunds.

Responsibility and Customer Claims

Customers are responsible for communicating and resolving concerns related to their purchases. Hesoyam provides services on an “as is” basis, meaning occasional interruptions, technical issues, delays, or inaccuracies may occur.

Third-Party Services

Our website may contain links to third-party websites, payment providers, or external services. These third-party platforms operate independently and are not controlled by Hesoyam. Customers access such services entirely at their own risk.

Hesoyam is not responsible for the privacy policies, security practices, content, or functionality of external websites or services.

Limitation of Liability

Hesoyam shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• Website interruptions or technical errors

• Delayed shipments or courier issues

• Product misuse or unauthorised alterations

• Third-party services or payment gateways

• Loss of data or unauthorised access

Customers use our website and services at their own discretion and risk.

Privacy and Security

Customer information is handled in accordance with our Privacy Policy. We use secure technologies and SSL encryption to protect customer information; however, no internet transmission method can be guaranteed as completely secure.

Policy Updates

Hesoyam reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Changes become effective immediately upon publication on the website.

Contact Information

For questions regarding these Terms and Conditions, customers may contact Hesoyam Customer Support through our official support channels available on the website.