Privacy Policy

The privacy and security of all our customers are highly valued at Hesoyam. The Privacy Policy describes how we handle personal data collected when you visit the website, register on the platform, or buy our products. By using our website, you automatically accept the terms presented here. Our company guarantees a safe experience for every user.

Personal Data Collection

If you use our services, we may collect certain personal data from you, including your full name, e-mail address, phone number, shipping and billing addresses, payment details, etc. In addition, we may collect non-personal data, such as your browser type, device data, and IP address.

Uses for the Information

We will use your information to process your order, provide support, enhance the quality of our products and services, and give you a personalised experience while browsing our stores. We might also use the data provided to give updates about the order, delivery notifications, discounts, newsletters, and new product announcements. Customers can opt out of promotional emails at any time.

Safeguarding Your Personal Data

Hesoyam has put in place several security measures to prevent any illegal usage, alteration, and exposure of the data provided by its customers. These efforts guarantee that your personal data is kept safe and private.

SSL Encryption

The Hesoyam website has adopted SSL encryption for all pages where we collect personal and financial information from our customers.

Cookies and Tracking Technology

We might use cookies and other tracking technologies to enhance website performance, personalise the user experience, and analyse website traffic. Cookies allow us to better understand user preferences and refine our products and services. Users can decline cookie support in their browser settings.

Third-Party Services

The website may include links to third-party websites, payment gateways, and other external sites. Hesoyam does not bear any responsibility for the privacy policy and content of external websites. Customers should always read third-party privacy policies prior to providing any personal data to third parties.

Publicly Available Information

Information users choose to provide in open-forum sections of the website will be available to the general public. The customer is responsible for the information they decide to post on an open platform.

Retention of Data

We store personal data only for as long as required for business needs, legal requirements, fraud protection, dispute resolution, and other customer support services.

Access and Control of Personal Information

Our customers can request access to, change, or delete any of their personal data by contacting our customer support team. The request will be denied if it is unreasonable, noncompliant with legal requirements, or violates another person's privacy.

Children’s Privacy

We do not knowingly collect personal information from any person under the age of 13. In case Hesoyam finds out about any collection of such information, it will be promptly deleted from our database.

International Consumers

Since Hesoyam is an international gaming-inspired clothing line, consumer data can be collected and stored in countries where our services or activities take place. Accessing our website entails agreement with the transfer and processing of data in accordance with this Privacy Policy.

Modifications to This Privacy Policy

We may make any adjustments to this Privacy Policy at any time without notifying consumers. The new terms of this Privacy Policy will be effective immediately upon its posting on the website. We recommend checking this webpage regularly to stay informed about how your data is secured.

Privacy Protection Policy

Privacy protection is of utmost importance to us at Hesoyam. We strive to enhance our security measures, comply with all relevant privacy policies, and create a safe and reliable shopping experience for our community of gamers and streetwear fans.