Shipping Policy

Order Processing

At Hesoyam, every order is carefully processed to ensure premium quality and customer satisfaction. Orders usually require 1–3 business days for verification, quality inspection, packaging, and dispatch. During holidays, promotional campaigns, or high-demand periods, processing times may take slightly longer.

Once your order has been shipped, a confirmation email along with tracking information will be sent to your registered email address.

Estimated Delivery Time

Hesoyam aims to deliver orders worldwide quickly and securely. On average, delivery takes approximately 3–8 business days after dispatch, depending on the customer’s location, customs clearance, and courier service availability.

Please note that delivery times are estimated and may vary due to:

• Weather conditions

• Customs processing

• Public holidays

• Courier delays

• Remote delivery locations

Shipping Zones and Delivery Charges

Shipping charges are calculated according to the customer’s shipping destination and delivery zone.

Shipping charges may vary during promotional campaigns, special offers, or bulk order purchases.

International Shipping

Hesoyam ships internationally to most countries worldwide. Customers are responsible for ensuring that ordered products comply with local import regulations and laws within their country.

Customs Duties and Taxes

All prices listed on the Hesoyam website exclude customs duties, import taxes, tariffs, or other government-imposed charges. International orders may be subject to customs inspections and additional fees depending on the destination country.

Customers are fully responsible for paying any customs duties, taxes, or carrier charges required upon delivery.

Order Tracking

After shipment, customers will receive tracking details via email. The tracking number can be used to monitor the shipment's progress on the courier provider’s website.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information during checkout. Hesoyam is not responsible for failed deliveries, delays, or lost shipments caused by incorrect or incomplete address details provided by the customer.

Delayed or Lost Shipments

While we work with trusted shipping partners, delays may occur due to factors beyond our control, such as customs clearance, transportation disruptions, or courier service issues. Hesoyam is not liable for shipping delays after dispatch.

If your order appears delayed or lost, please contact our Customer Support team for assistance.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, customers should contact Hesoyam Customer Support immediately with clear photos of the issue. We will review the case and assist with replacement or exchange procedures where applicable.

Shipping Restrictions

Some destinations may have shipping limitations due to local regulations or courier restrictions. Hesoyam reserves the right to refuse shipment to restricted locations if necessary.

Policy Updates

Hesoyam reserves the right to modify or update this Shipping Policy at any time without prior notice. Any updates take effect immediately upon publication on the website.